Full stack software development for Capital One's agent facing credit card servicing platforms.

• Influential contributions to Capital One's agent-facing credit card servicing platforms, executing new business intent, test automation, deployments, migrations, maintenance, support, and enterprise standardization initiatives.
• Managed cloud-based infrastructure (AWS), conducting updates via rehydrations, monitoring alerts, and ensuring optimal reporting and security. Coordinated infrastructure failover drills to enhance system resilience and disaster recovery.
• Proactively engaged and made enhancements to in-house developer tools, fostering cross-functional collaboration to champion innovation and continuous improvement across the organization.

Java software development on McKesson's cutting-edge cloud-based pharmacy management system, EnterpriseRx.

• Collaborated closely with cross-functional teams and contractors to design, implement, and enhance application and peripherals features. Including ahead of schedule deliveries for critical vaccine fast tracking features during the Covid-19 pandemic.
• Conducted thorough testing and debugging to maintain high-quality code standards and resolve any potential issues swiftly.
• Actively participated in code reviews, providing valuable feedback to peers and fostering a culture of continuous improvement.
• Engaged in agile development methodologies, meeting project milestones and consistently delivering on-time, high-quality software releases.

Mainframe programming, third party integrations, and project analysis for various banking applications on IBM zSeries Mainframe.

• Integrating Fiserv's Architect Online Banking Solution
• Integrating FIS's Extended Account Analysis
• Converted mainframe screen scraping programs into a modern web service
• Built a SharePoint site to serve as a knowledge center and log for after-hour actions
• Implemented a backlog project process for low priority projects/tasks
• Built scripts to partially automate parallel process builds

Reviewed up to 100 warranty claims per day, which required the parsing of technical descriptions and supporting test data from technicians. Worked with several departments to ensure that responsible parties would deliver appropriate documentation for each stage of the repair process, improving turn around time on paid claims.

Supervised maintenance and restoration projects for hospitality, residential, and industrial properties. Performed site surveys of primary building systems. Primary clients included Ritz-Carlton Dubai Marina and Le Meridian Dubai Hotel. Worked on several projects with teams from diverse cultural, language, and religious backgrounds (European, South Asian, Middle Eastern).

Maintained warranty standards across three different islands. Processed claims valued over $20,000. Helped process necessary internal paperwork to maintain an in-house loaner fleet of over 70 vehicles.

Highly customer-focused Service Advisor at an independent european automotive garage with a specialization in Mercedes-Benz vehicles. Known for delivering exceptional customer service and sales expertise.

• Achieved monthly sales of $30-40k in service and parts, showcasing strong sales and customer service skills.
• Efficiently managed online wholesale parts operation, ensuring smooth transactions and timely deliveries.
• Organized engaging monthly BBQ events, fostering a positive work environment and enhancing customer relationships.